There it sits before me. An innocent thermos mug.
Which I hate.
And which I can’t throw out.
I hate it, because every time I use it, I land up burning myself when I sip my tea from it. Because it keeps things so damn hot. And then I don’t enjoy drinking my tea.
And the whole damn point of my tea ritual (my English ancestors and mother would be so proud of me) is that I get to really savor and enjoy drinking lovely hot tea throughout the morning without endless runs to the kettle.
(And wow, I really am throwing those damns around here aren’t I? Can you tell I get just a leeetle wound up over my tea?? )
OK, back to the thermos mug in hand.
And that’s also why I can’t throw it out. Because it really is the best thermos mug that we have - rating it on the scale of how long it will keep things hot. And, you know - landfill. Argh. Or I could just give it away to the Salvation Army or something. But….it’s a really good thermos mug.
So I hate it. And it sits there. And I stare at it malevolently - not using it nearly enough as I should.
There’s always more, isn’t there?
This thermos mug - the best one we have - also happens to be the sole physical object I still have from that awful toxic workplace that so completely crushed me that I fell apart completely and didn’t move off the couch for two months.
So every time I look at it, it’s a little reminder of that.
So I hate it. Of course.
But I still can’t get rid of it.
I mean it’s just an effing thermos mug. It’s not like it’s done anything to me.
Except burn me every time I use it for my tea.
So yesterday I decided, enough already. This is ridiculous. Either get rid of the damn thing or keep it and use it gladly.
I pulled it off the shelf and we had a little talk.
OK, I did the talking. It just sat there. Yup - it’s as crazy as it sounds.
“OK thermos,” I said. “Let’s figure this out. You just want to be you. You just want to do your job and keep things hot. And I keep putting too much boiling water in you, and not leaving enough space for milk, and then when I sip, you burn my tongue. Which is so not cool. So here’s what we’re going to do: we are GOING TO FIGURE THIS DAMN THING OUT OR YOU”RE OUT! I’m only going to fill you up to here with boiling water this time. Then add the milk, and lets see if that’s the right temperature.”
Thermos just sat there - duh - but grateful that I was at last getting this through my thick head.
I poured in less water than I usually do. Added my milk. And sipped.
Better. But still a little too hot.
Poor a little off. Add a little more milk.
Aaaaaah, just right.
I screwed-on the lid, and had 3 hours of hot tea. It was divine.
And yes, now I am going to get all profound on you. Bear with me.
Because that thermos mug, just like that toxic work environment, was just being who it was. I was the one who kept on burning myself - expecting, wanting, hoping it would change. The thermos mug wasn’t trying to burn me. It was just doing it’s thing. That awful boss, that passive-aggressive teflon-coated brick, that two-faced little witch, that lily-livered doormat of a manager - they were all just human beings, coping the best way they knew how. Doing the best they could with what they had. They were just doing their thing.
I was the one who kept wanting them to be something they weren’t - and couldn’t be. And so they burned me. Burned me to such a crisp that all that remained was the jewel inside of me. The jewel that had been there all along, but had needed the heat of their toxicity to burn away all the crud I had accumulated around myself in a life-time of proving, perfecting, pleasing, striving, justifying, defending, avoiding, ignoring.
So who in your life, or at work, is that thermos mug. The one that keeps on burning you. That you keep on getting so frustrated with, so hurt by, but which you just can’t seem to put down or walk away from.
What would happen if you just accepted him or her for exactly who they are. Stopped trying to change them. Stopped trying to please. Stopped seeking approval from. Stopped twisting yourself in knots to try and satisfy. Because you can never satisfy what they want from you. They want a personality transplant from you. And that’s not just impossible - you’ll die (figuratively or literally) in the attempt if you do try.
It doesn’t mean either of you is wrong. Or that either of you is right. It just means that you either need to truly accept them for they are, and truly be OK with that. Or you need to leave them be. To stopping putting yourself into the heat of their toxicity and get yourself to a better, safer place.
So yes, I’m keeping the thermos mug. Because while it still reminds me of that pain - it also reminds me of all the ways I’ve learned and grown since then. It doesn’t have to burn me anymore.
And those people? They are, of course, long gone from my life. And I’m all the better for it.
People can burn hot - with their fear, their anger, their hurt, their rage, their meanness, their negativity, their criticism, their unreasonableness. But they can only truly burn you if sip of their toxicity. If you take it inside you.
So stop drinking from them.
Struggling to know how? Drop me a line and let’s talk.
In the meantime: here’s to the perfect cup of hot tea (or coffee, or whatever!)
It was a typical scene. A whole ballroom full of people. Leaders from industry there as mentors and coaches to tout their wisdom and inspire the business school students. Graduate students hanging on their every word, eager to emulate their success.
And as the industry people went around the room, introducing themselves and telling their stories of what they did, how they got there, and their lesson’s learned, I noticed the characteristic warning signals that I was being tempted to step out of my integrity. To follow their example and gold-plate it all.
I felt my heart plummet to my stomach. My skin start crawling. A tightening and constriction across my chest.
All my warning signs that the gremlins of comparison and perfectionism (aka shame) were rearing their heads. And of my ego getting ready to swing into action. To puff up and defend itself. Or - if the gremlins won out - to stay silent and small, not to be noticed.
And in that moment I had a choice.
Brené Brown’s mantra came to me.
“Don’t puff. Don’t shrink. Just stand your sacred ground.”
I kept on repeating it over and over to myself as the introductions continued.
“Don’t puff. Don’t shrink. Just stand your sacred ground.”
“Don’t puff. Don’t shrink. Just stand your sacred ground.”
Finally, it was my turn. I was the last to speak. With my heart in my mouth, I stood up. Not quite sure what words were going to come out of my mouth, I leaned into everything I have learned.
“I'm perhaps a textbook example of what not to do with your career. I followed my head instead of my heart.”
And then I told them that I was a workplace bullying and toxic environment coach. I told them that - at this weekend where they were learning how to be better leaders - the chances were that half of them, at some stage in their career, were going to find themselves working with or for someone who put them down. Who diminished and demeaned them. That they were going to find themselves in difficult and toxic environments.
And that the probability also existed, under the right stresses and conditions, that they could be those leaders themselves.
Was it effective?
I honestly don't know.
What was the truth was that I stood my sacred ground on what I knew to be important to me. In that moment, as everyone was going around the room, it would have been so easy for me to have played the game of “This is what I've done with my career and isn't that great. And this is what I've learned and isn't that wonderful?”
Far harder, and far more authentic, was to speak the truth in my heart.
Did I reach anyone and touch their heart?
Maybe I did. Maybe I didn't.
But I’ve learned that success is not measured in outcomes. It is measured in “How true was I to myself.”
So when you find yourself in that moment, comparing yourself to others, and having that sinking feeling that you’re coming up short, I invite you to remember this.
Don’t puff. Don’t shrink. Stand your sacred ground.
And if you'd like to learn how to do that, I invite you to subscribe to the “Resilience Toolkit” and get started on developing the tools you need to be able to do just that.
We hear it all the time: feedback is a gift. We’re supposed to be so grateful for it.
But let’s be honest, most of the time feedback just sucks. Negative feedback hurts – a lot. And when we get that rare bit of positive feedback – it’s typically so vague and general that it actually doesn’t mean anything to us. “Great job” someone says to us. Okay – what made it great? What specifically did I do?
And the truly awful feedback – the stuff that feels like a gut punch to the stomach? The hallmark of that kind of feedback is that it targets who we are: our intentions, our personalities, our values. If specific observable behaviour is mentioned at all, it’s rolled up with so much judgement that you can’t parse the behaviour from the criticism of who you are.
If it takes skill and practice to deliver feedback well, it arguably takes even more skill, practice and courage to receive feedback that is unskillfully delivered. Harsh, critical feedback delivered poorly can be completely demoralizing and overwhelming. It can feel like threat (because it is, even if it’s not intended that way) and trigger our innate survival responses of fight, flight, freeze or appease. We are not in learning mode when we are in survival mode.
At the same time, if we wait for others to offer us usable, digestible, manageable feedback, we will not likely receive sufficient feedback for our growth and learning. We have to be able to take feedback – regardless of how well it’s delivered – and apply it productively. For one simple reason: mastery – in anything - requires feedback.
So what to do?
The alternative is to stretch our inner muscles, seek feedback, and grow in our capacity to find the pearl in the muck.
This week's tool is more of a guide: “The Art of Giving and Receiving Feedback”.
(If you're signed up for the Toolkit, you'll get this automatically. To download the guide, go here.)
If you wonder why you have such a hard-time receiving feedback, this explains why.
If you want to get better at giving feedback, this walks you through exactly how to do that.
If you want to get better at being able to deal with feedback, no matter how well or poorly it is delivered, how positive or negative it is, this tells you what to do to get to that place.
You’d be excused for thinking, on reading that headline, that I’m about to engage in some victim-blaming and shaming. Far from it. As a victim of workplace bullying myself I am intimately familiar with the devastation it causes. Putting it all on me, trying to make me the solely responsible party: that was exactly what my bully tried to do to me. Successfully, I might add – at least for a while. It’s what took me down. But as I’ve since learned in my own journey of healing and recovery: bullying is about us – but not in the way you may think.
It about you because a bully can’t bully you if it doesn’t feel like bullying to you. Say what? Let me say it this way. Bullying triggers our innate threat detection system. But if we don’t perceive the bullying as personally threatening, then we can see the aggressor’s behaviour for what it is – awful, mean, insensitive, aggressive, hurtful, manipulative or whatever – but not a threat to our sense of self and to our self-worth. Oh, make no mistake – that is exactly what the bully is targeting. They are absolutely trying to make it all about you. But when we truly know and believe that we are enough, then we can say “enough”. And learning how to do that: that’s the reason I coach!
It’s about them because there are three reasons why people bully and harass (see “Why the ‘Zero Tolerance’ approach doesn’t really work” written by Hadyn Olsen, a bullying expert and researcher. It’s a short, informative and helpful read – I highly recommend it). All three reasons come back to the bully’s own experiences and the story they are telling themselves about how they can get ahead in the world. Writes Olsen, those three reasons are:
And it’s about us, because our organizations and cultures at best tolerate, at worse actively encourage, bullying. Bullying will happen in any social system, because bullying reflects one of the constants of human nature. Given the right circumstances and incentives, any of us can be tempted to pursue our own agendas and needs regardless of the costs to others, and most especially where the costs to us of doing so are low or non-existent.
And so, there will always be bullies at work. Because most of our workplaces are structured to value individual performance and contribution over empathy, collaboration and team health and performance. Given this, there will always be benefits – at least in the short-term – to bullying. And the bully won’t even see themselves as being a bully. They will see themselves - and indeed be rewarded for being - a valuable, results-driven high-achieving performer, while their victims are “weak” and unable to compete or get with the program.
And our workplaces tolerate, support, and promote these very people because “leaders feel they can delegate power to those who will most likely further their own goals, regardless of the person’s questionable sense of values. Those whose ethics are unquestioned, but whose ability to deliver appears less certain, usually come out second best” writes Charles Kelly in his seminal, and still – sadly – highly relevant 1987 article about those who he calls “Destructive Achievers”.
And we are also part of the problem because all too often, if someone says they feel bullied, we accuse them of over-reacting, of being “too sensitive”, of “not understanding the situation”. We dismiss or diminish their experience. We ask them to examine how they contributed to the situation. We question their right to feel wronged. We may even actively distance ourselves from them. We may shun, ignore or exclude them because associating with them taints us by association. In short: we reinforce the very systems and cultures that allow bullying to happen in the first place.
There are many wonderful people working at the systems and organizational level to shine the light on this, and to work for change. And the systems change work is absolutely crucial. But it will be slow. And in the meantime what do we, who are in it, do now?
How I know how to tackle this head-on, in practical, impactful and immediate ways is to help people develop their own innate resilience, built on a rock-solid foundation of truly believing in themselves and knowing their worth. Doing the work to develop yourself, to develop your resilience – this is a radical act. And ultimately, I would argue, a subversive act. Because when a bully and system - them and us - cannot keep you down, you become unstoppable. And we need more of that in the world.
Bullies can only bully if we allow them to. No, this doesn’t mean we bring it on ourselves or deserve to bullied. Rather, the impact of bullying is amplified when we do not feel secure about ourselves or our worth. What would happen if we all collectively strengthened ourselves and really believed in our inherent worth? The bullies would still show up. And their behaviour would still be mean, nasty and hurtful. And we wouldn’t buy into their message. We would clearly be able to see their behaviour for what it is: about them, not about us – even as they try to make it all about us. When we have these skills – then our lives change radically, for then we have no fear of bullies and they lose their ability to shame us into submission.
Resilience is not armor or a thick-skin. It is like an energetic force field surrounding us – allowing only the good in, and burning up the bad on contact. We get to keep all our softness, our caring, our warmth, our sensitivity AND we get to not be so emotionally slimed or hijacked when other people’s behaviour is just awful. Resilience means we don’t take on their load; we don’t take on what they are trying to offload onto us. We can see their behaviour for exactly what it is: a tragic attempt to meet their needs in ways that, I truly believe, will ultimately undermine them.
So, that is why I do what I do. I’m a “self-worth activist”: I want to help people truly claim their worth – regardless of what has happened to them – because the world needs more compassion and empathy, not less. And it starts with us. It starts with being kind to ourselves, and building ourselves up from within. That is an act of radical power and transformative in its effects.
In praise of “Being Sensitive”: It’s not what’s wrong with us – it’s precisely what’s right with us.
When someone calls you “too sensitive”, there’s such a world of judgement there. That somehow you are weak, over-emotional, and take things too personally. And you’re supposed to be the one to toughen up.
And I’m happy to report: that’s complete BS.
And even happier to report that the research is now there to back up what so many of us have know in our hearts for a long time: sensitivity is not a curse, it is a blessing. A blessing with a healthy side of challenge, for sure, but still a blessing.
In Braving the Wilderness, Brené Brown included these words from Viola Davis: ”They tell you to develop a thick skin so things don’t get to you. What they don’t tell you is that your thick skin will keep everything from getting out, too. Love, intimacy, vulnerability. I don’t want that. Thick skin doesn’t work anymore. I want to be transparent and translucent. For that to work, I won’t own other people’s shortcomings and criticisms. I won’t put what you say about me on my load (emphasis mine).”
Oh my gosh, those words. I won’t put what you say about me on my load. So incredibly powerful. I can’t express my thoughts on them any better than what another Brené Brown follower said about this: “And some people, perhaps most people, will continue saying the same things about you, sometimes for years on end. They’ll just repeat a narrative they hooked onto because it served them somehow at some point without ever learning a thing themselves from the tale they’re telling. Not once taking even a moment to consider that likely some revision is due. No revising is bad storytelling, dreadfully boring, and I refuse to subject myself to it.”
I love Glennon Melton Doyle’s phrase for us sensitive types: we are the canaries in the coal mine. It is our very sensitivity that alerts us, our families, our schools and our workplaces that something is wrong, something is not working. And it’s not us who are the problem – rather it is the toxic environments in which we find ourselves. Thought of like this, we’re huge assets in workplaces and on teams. We’re not “high maintenance drama dukes or queens”. We are the early warning system that can keep us all alive. Quite literally. Or spur us to greater levels of creativity and innovation.
And so when I read how new research is pointing to there being a very specific and positive reason as to why evolution has programmed in greater sensitivity for a portion of the population, I did a little internal happy dance. Because, yes, I geek out on this stuff.
Here’s the key concept, as summarized by the Greater Good Science Center at UC Berkeley in “What does it mean if your child is sensitive”.
“Why would nature design a subgroup of humans so sensitive to environmental conditions, compared to the more impervious majority? Boyce’s explanation, and that of a number of scientists, derives from the idea of “conditional adaptation”—that there are mechanisms in the human body (the epigenome, which regulates gene expression) monitoring specific aspects of the environment (e.g., nutrition or threat) that adjust our biological development so we have the best chance of surviving in the predicted environment. For the vast majority, average adjustments will suffice. But nature has reserved this special population who responds more nimbly in harsh conditions (hence their heightened reactivity), or makes more elegant contributions in placid and calm conditions (emphasis mine), as a way of hedging bets on human survival.”
That just sent shivers down my spine. Our “sensitivity”, our so-called weakness, is in fact an amazing asset for humanity.
But yeah, let’s face it. We also need to figure out how to function in a world that frankly doesn’t know what to do with our sensitivity and has low tolerance for it.
That’s where the skills of resilience, self-compassion, self-care, mindfulness and wholeheartedness come in. So that we can thrive – not just survive – and truly bring our amazing canary voices to the world.
When I’m running a resilience workshop I teach the concepts of “post-traumatic growth” and being “resilience-informed”, not just “trauma-informed”. The basic idea is that we are more than what has happened to us. We all found ways to cope – no matter what happened to us. We may have found better or worse ways to cope, but cope we did – because here we are.
For myself, feeling isolated in a privileged all-girls school, I learned to rely on academic performance to prove myself, to cope. And this carried over into my professional life. For others, our coping strategy may have been to shut down emotion, or to learn not to care, or to drive ourselves ever harder to “be perfect”. We developed those coping strategies because we learned and grew from our experiences. From bullying at school: don’t show weakness. From feeling isolated and excluded: don’t show them that you care. From harsh criticism on our performance: work harder, work longer. Our strategies emerged from our strengths: our willpower, our capacity for work, our creativity, our sensitivity.
And everything I have learned since that awful moment in 2017, about how we can use those same strengths to develop skills that are more adapted to the life we are in now – rather than the life we were in then – got beautifully amplified last night, when I attended a community screening and discussion of the movie Resilience: The Biology of Stress and the Science of Hope.
The cinema theater was full. There must have been at least 150 of us or so. We were from all walks of life: law enforcement, recovery, the school system, universities, mental health professionals, medical professionals, faith leaders and ordinary citizens and people. We were all there to embody the basic tenant of movie, and the research it is based on: “If you can get the science [about trauma and resilience] into the hands of the population, they will invent very wise solutions”.
And we are. We so are.
Here, in my community, we have started a community-wide campaign called “Be The One”. The idea is so simple. And so transformative. It is that we can all “be the one” person who shows up in someone’s life to be of support and strength. In small tiny moments, or in big moments. We don’t need to be mental health professionals, we don’t need to be therapists or coaches or teachers or educators or priests. We just need to be ourselves. We just need to care and be kind. And includes ourselves, for sometimes the one person we need to show up for, care about and be kind to is us.
A few weeks ago on a Friday I gave a talk on resilience and my own experiences. I didn’t feel that I did good job, and the shame gremlins came calling and camped out over the weekend. For the first time in a very long time they had me up at 4am in the morning. By Monday morning I had what I call my “vulnerability hangover”.
At this point I relied 100% on my training and the research: self-compassion is the way, not self-criticism. And compassion is an infinite and renewable resource. We do not need to ration our care and empathy and compassion – to ourselves, or to others. No matter what we have or have not done. The more empathy and compassion and care we give to ourselves and to others, the more we have to give. And the more courage we have to pick-ourselves up and keep on going.
So as I came into that Monday with client calls, I just kept on telling myself “Compassion, Sue, compassion. Be kind to yourself. Be very, very kind to yourself”. I reached out to my “ones” – some dear friends and fellow coaches. And I got through that Monday. I was there for my clients - compassionately, kindly. And the shame gremlins and vulnerability hangover started to fade.
One of the audience questions last night was: “What can we, who are not medical or helping professionals do?” The answer came back very simply: care about others, believe in their competence, know they are capable of change and growth. One of the panelists called it the three Cs: caring, competence, capability. Believe in the resilience of people. Don’t think of them as broken and needing fixing. Believe in their innate competence. Believe that they are capable of learning and growing from any experience. And do so in a kind and caring manner. In short, be “resilience-informed” and be kind.
And those three Cs are in SUCH short supply in the workplace these days. I lived it in in 2017. I hear it everyday from my clients, as they try to navigate harsh criticism, uncaring bosses, difficult colleagues and their own gremlins. They are beating themselves up so much over workplaces that are beating them up. They think they are to blame, that they are at fault. No, no, no! They are just trying to do the best they can, using the coping strategies that they learned decades ago as they navigated childhood and early adulthood. They are survivors and fighters – not failures, not weak. And when they realize that, and tap into that, I just stand back in awe and wonder and watch them take flight. It is one of the most rewarding things in the world.
And so here’s my question to you: Will you Be The One? Will you be the one to be kind to yourself? Will you be the one to care about a colleague and reach out to them? Will you be the one to take a moment to truly see someone, and see them for the perfectly imperfect human being they are, not just a colleague who frustrates you, a boss who you fear, or a direct report you despair of?
It doesn’t take any special kind of training. It doesn’t take any super-hero skills. It’s just takes you saying “Yes, I will be the one”. And then letting the magic of compassion happen.
Have you ever taken the time to discern what your real values are? Or sat down and determined if your values are setting you up for happiness and fulfillment, or for pain and suffering?
And why do values even matter? Especially when all around us we see people and organizations espousing high-sounding values and then, ostensibly in the name of those same values, behaving abominably.
Many of us talk a good game about our values. But consciously living by and holding ourselves accountable to our values, rather than just professing them - that's a whole different thing. It takes heap of commitment and courage to actually practice our values.
Simply put, if it's easy to list our values, they're probably not our real values.
If I had been asked what my values where a few years back I could have rattled off a nice list of good sounding ones: financial security, responsibility, honesty, generosity, community, work-ethic blah blah. But if I looked at my actual behavior there would have been quite the gap between what I professed vs. what my behavior revealed. At my best my behavior pointed towards values of kindness, consideration, and integrity, among others. At my worst: arrogance, intolerance, the need to believe I was right, power, rigidity.
Like an iceberg, it is our behaviors that lie above the water line, visible to ourselves and to others.
Our true values lie below the water line – typically hidden both to others and, more critically, to ourselves.
Whether we are conscious of them or not, values drive our behavior.
And getting clear on our values is not the simple exercise you may think. It takes some serious deep diving into the cold, uncomfortable, and murky waters of looking at what our behaviors, prejudices and judgments, thoughts and feelings, fears and dreams really reveal about our values – rather than what we profess them to be. And then doing the hard work of re-prioritizing them (if that is needed). And the even harder work of actually putting them into practice.
Why even bother to do this hard work?
Because it makes for much greater resilience, confidence, happiness and fulfillment. Even more, values are a protective factor when it comes to a concept known as "social contagion." Social contagion is the phenomenon by which behaviours become normalized and adopted. For example, as Susan David illustrates, take this scenario: You’re on an airplane, cramped and tired, eager to reach your destination. The flight crew is passing by with the snack cart. You’re not feeling particularly hungry—perhaps you availed yourself of an overpriced sandwich back in the terminal—but you notice that the gentleman sitting beside you is treating himself to a bag of M&M’s. You’ve never met this person before and exchanged only a cursory nod as you took your seats. Still, research shows that you are now 30 percent more likely to spring for some candy of your own.
This is social contagion. Where the choices of someone you don’t even know have may have sway over your own decisions. Large scale epidemiological studies show that if someone in your social network puts on weight or gets divorced, your likelihood of doing the same increases substantially. This is the case even if you don’t know the person. They might be the friend of a friend of a friend, but their actions have far-reaching ripple effects.
However, the research also shows that not everyone is equally susceptible to social contagions. People with a clear sense of their values have proven to be more resilient to the pressures of their community. Susan David gives another example. Women in professions with a high degree of gender bias are more likely than their male colleagues to quit when faced with setbacks. Without even realizing it, they can internalize the messages snaking through their work environment, the ones telling them that they don’t belong. But when these women are asked to perform a simple exercise in which they clarify why they are in their career—why it is of value to them—they become insulated from the toxic social contagion. They are more likely to hang in there when the going gets tough.
This is why it’s so important to know our values. They are more than nice-to-haves that make life more pleasant. Our values help to inoculate us against making decisions that are not our own.
Coming back to Brené Brown. One of the very first things we did as part of the Living Brave was to identify our values. She used the image of a lantern to describe what values do for us.
Values are what we take into the arena with us, she said. Values light our way.
The exercise was to discern our two core values. Yes, just two (I will come back to that). Her test was “without these I am not me”. Values, in her terms are "the organizing principles of our lives." Her suggestion was to think back to a time when we were most alive, most daring greatly in our lives, being our most authentic selves. And then think about what values we were living into at that time.
I did the exercise and felt good about the clarity I got to. My top two were vision and belief in self.
With hindsight it's embarrassingly obvious how those two values could lead me astray. There were certainly true, in that they felt true to who I was/was striving to be and to the moments and events in my life when I had felt most alive, most myself, most in my integrity and passion. They were not the complete picture, however. I hadn't dived deeper, to see what, if anything, might be underneath them. And frankly, it was both too easy and too feel-good, self-congratulatory. My understanding was at the intellectual level. I hadn't challenged myself or worked with a partner to think through what behaviors those values were driving and where those values may set me up for falls, heartbreak and disappointment, rather than resilience, grounded confidence and success.
The next step came from an unlikely source: Mark Manson’s The Subtle Art of Not Giving a F*ck: A counterintuitive approach to living a good life. His basic argument goes as follows:
Since reading this some months back I haven’t been able to get Manson’s approach out of my head. Reading the “Living into our values” chapter of Brené Brown’s latest book, Dare to Lead, had me flipping back to Mark Manson, trying to see how I could tie Manson’s approach with Brown’s.
I’ve landed on not following Brown’s approach to focus one which values “resonate deeply” with me. Rather I’m marrying her suggestion to identify what fills me with a feeling of purpose with Manson’s question of “what am I prepared to struggle for”. What “resonates deeply” with me can feel like an exercise in self-congratulation. “What am I prepared to struggle for” requires some good hard self-awareness.
Manson and Brown do agree on the need for prioritization. Whenever we are presented with a list of values, most of us will want to pick 10 to 15 of them. But that’s not helpful. Brown’s research has shown that those who are most willing to wrestle with vulnerability and practice courage tether their behavior to one or two values, not ten. Channeling Jim Collins (of Good to Great fame): “If you have more than three priorities, you have no priorities”. When we identify a whole lot of values as important to us, we’re not getting real or honest with ourselves – we’re choosing easy, comfortable and a list of feel good words over integrity, courage and self-awareness. When we limit ourselves to two, we start to get really clear on what is truly driving us - and what we want to drive us. And we usually find that is those two where all the other values that we wanted to pick truly get tested.
In this week’s resilience toolkit there is an exercise to get clarity on your values. If you’ve read this far, why don’t you take it? The exercise forces some hard, and illuminating choices.
I’m clear on one of my two values: compassion.
Compassion sets me up with the kind of problems that make my life harder in many respects (darn it, I can’t just judge, blame and shame people; I can’t hold onto grudges or resentments) but better in all the ways that are meaningful and matter to me. It tempers my reactivity and defensiveness. It leads me towards connection, belonging, community, resilience, confidence, hope, perseverance, and joy. It’s also where a whole lot of other values get tested, like integrity, honesty, and knowledge. In particular it shines the light on where those other values of mine can be used as weapons to defend myself or hurt others.
As for my second, it’s taking a lot more wrangling.
Vision still keeps yelling for my attention. But I am not quite certain about it. It still feels too easy of a value to have - at least for me. And as I look back, I can see where it set me up with “bad problems” as well as “better problems”. I'm not ready to chuck it out yet though. I'm letting myself mull on it, trusting that if I just sit with this, and let myself be curious, rather than looking for an easy answer so I can just call this exercise done, my truth will emerge.
Joy is also calling to me. I know the struggle involved in joy. There is nothing passive or easy about joy. It’s a whole set of values, practices, and attitudes that challenge me on multiple levels, as so beautifully and joyfully elucidated by the Dalai Lama and Archbishop Desmond Tutu in The Book of Joy. And each of those values and practices set me up for “good problems”. But precisely because joy is such a complicated value for me I’m having hard time feeling it’s the best choice. I am also of the view that joy is the result of the intentional practice of other values, rather than a value in and of itself. Intentionally seeking or cultivating joy usually results in its opposite. So, joy doesn’t seem to fit either.
And so I'm still doing the work on identifying my second core value. And that's OK with me. I would rather be patient, and spend the time with this, than rush to an answer.
How about you? What are your two core values? What kinds of problems do they create for you? And are those problems "good" ones, or "bad" ones?
Part 2 will be on "operationalizing" our values. Our values are just feel-good sentiments unless and until we move beyond professing them to actually practicing them. That takes courage. And thought. So more to come.
You may be trusting something other than your intuition – and it may be misleading you
Intuition is a pretty hot-topic. Google it and hundreds of searches come up. Most of them are around the theme of “how to tap into your intuition” and “trust your intuition”.
I get it.
The world is so complex - and getting ever more so. How are we supposed to navigate through it all? If we were to slowly, deliberatively, calmly and rationally sort through the hundreds of decisions we need to make each day, we would never get anywhere. There is simply no time to do that in today’s crazy world. In Malcolm Gladwell’s Blink (an awesome read, I highly recommend it) he writes powerfully to the ability to just know or understand something, seemingly immediately, and without any awareness of conscious thought or effort. Why wouldn’t we want more of that in our lives?
In our everyday language we venerate phrases like “I went with my gut” or “I just knew it was the right thing to do”. Note though, that these are always said after the fact – where whatever it is that we went with or did has turned out well.
Intuition is supposedly the font of all things wonderful and good: creativity, inspiration, better decisions, happiness, fulfilment. It would appear to be like some magical power, like the Force in Star Wars. “Use the Force, Luke” exhorts Obi-Wan Kanobi, and Luke goes on to successfully take out the Death Star, where all others have failed.
But the Force has a dark side – and, sorry to rain on the intuition parade – so does intuition. Chiefly because much of what we call intuition, really isn’t intuition at all.
In my previous blog post I wrote about System 1 vs. System 2 thinking, as researched and defined by Daniel Kahneman, the Noble Prize-winning psychologist, in his seminal book Thinking, Fast and Slow. In Blink Gladwell uses the phrase “thin slicing” to describe System 1 thinking in action. Thin slicing is the ability to find patterns in events based only on "thin slices", or narrow windows, of experience. The term means “making very quick inferences about the state, characteristics or details of an individual or situation with minimal amounts of information. Brief judgments based on thin-slicing are similar to those judgments based on much more information. Judgments based on thin-slicing can be as accurate, or even more accurate, than judgments based on much more information.” (Source: Wikipedia).
In other words, thin slicing – which is System 1 in action – looks a lot like intuition.
And it is, in a way. But critically it’s also not in another way.
Because this kind of intuition is based both on data AND on thousands of hours of learning, dedication and practice of a skill or craft. It is intuition based on deep expertise. And it truly breath-taking to watch in action. Some of the memorable examples Gladwell cites are of firefighters who just “know” that there is something wrong with a fire, and by this “knowing” avert disaster and save lives. Or a master chess player who can scan another chess game in progress for just a second or two and immediately blurt out the next three moves that will win the game.
However when most of us mere mortals use the word intuition, and when we are exhorted to tap into and trust our intuition, it is based on no such solid foundation of expertise. Rather, it is intuition that arises from System 1’s heuristics (rules of thumb). And this is its flaw. Because System 1 heuristics evolved to deal with relatively straightforward, survival- type situations – not with the complex, no-clear-right-or-wrong decisions and situations that predominate modern life. And when this type of “intuition” is applied to modern life its propensity to lead us astray and jump to conclusions that are riddled with errors in judgement, biased thinking, and stereotypes is well documented and researched.
Worse, much of what we venerate as intuition is not only System 1 thinking, it’s actually self-rationalization and self-deception masquerading as intuition.
How often, for reasons we typically can’t verbalize or explain, have we really wanted something or to do something. We just know it. And so we do it. And it works out. And we praise ourselves for listening to our intuition, for going with our gut. But the truth is, if we had slowed down and really looked at where that feeling had come from, and what the feeling was really telling us, it was almost always coming from a place of wanting to be right, of wanting to have confidence in ourselves, and wanting to believe that it will all turn out for the best. Because being wrong, lacking confidence and embracing the uncertainty that is life and living feel neither good or comfortable or easy.
And if whatever we wanted or whatever we did doesn’t turn out well, we don’t tend to say “my intuition was wrong” or “I shouldn’t have gone with my gut”. Rather we tend to say “I should have thought it through more”.
This is not to say I don’t believe in intuition. Not at all. I do. Very deeply. But I’ve come to learn (the hard way, of course) that real intuition is a much harder and more elusive thing entirely than what we typically call intuition. But while harder and more elusive, it is also so so so much more valuable.
For me, I’ve come to understand that my real intuition is actually a very soft, quiet voice. I have to be still and patient and intentional (yes, that is intentionally paradoxical! ) to hear my intuition. She is a gentle voice, and I have to cultivate space and safety for her to be heard. And, contrary to what I always thought, I find that my real intuition is never a feeling, rather she is a hearing. I have to listen for her. And to create the stillness and space so that I can hear her I need to be quite deliberative and intentional. For me that looks like sustaining as close to a daily meditation practice as I can. It means journaling regularly. It means making time to be alone, going for quite walks, doodling, sitting idly drinking my morning tea while I watch the birds and survey my garden, and listening to quiet music. It means pausing to reflect and process. It means, most of all, building “time out” and rest and relaxation into my schedule and my life.
So that when intuition speaks, I can hear her. And when she speaks, she truly is my higher power. Because with true intuition, my head, heart and gut are all aligned. I am truly “in synch” with and “in truth” with myself. For me, true intuition is not a feeling. It is a knowing. A deep knowing that my actions, choices and behavior are truly grounded in my values and my purpose. And it brings a deep sense of empowerment, inspiration and calmness as all my doubts fall away and my confidence soars.
True intuition’s soft, quiet, gentle voice is well worth sitting in stillness and patience for. She is my North Star – shining the light of truth and authenticity into the darkness of self-deception and self-rationalization. If I will but be quiet and listen.
For more on intuition, see Maria Popova’s marvelous blog Brain Pickings and in particular her summary of Kahneman’s contribution towards Thinking: The New Science of Decision-Making, Problem-Solving, and Prediction, a thought-provoking collection of essays edited by John Brockman.
“You question everything, but do you question your thoughts?”
Sue Mann - Coach
These are my reflections on how we rise, how we reclaim and sustain our worthiness in the face of falls and challenges. Less personal stories ( see the blog for that) and more practical tools, tips, techniques and reflections for all of us to brave the arena every day.