I love good science fiction and have read every one of Isaac Asimov’s Foundation Series, all of the Dune series, and many others. I picked up Kim Stanley Robinson’s Mars Trilogy at our Friends of the Library book sale last year, and devoured it. In the third book of the series, Blue Mars, there is this passage in the chapter titled “A New Constitution”. At the time I read it, it blew me away. Suddenly, Vlad Taneev stood up. Startled, Antar stopped speaking and looked over. There is so much more to this powerful story, beautifully told, but it’s Robinson’s “If self rule is a fundamental value, if simple justice is a value, then they are values everywhere, including the workplace where we spend so much of our lives” that has stuck with me these many months since I read it.
No one ever gets up in the morning, eager to be harassed, humiliated, ignored, demeaned or diminished. No target, however “provocative”, keeps thinking of all the ways they can provoke people into bullying them. Targets are not at fault. There is not something wrong with them. They did not cause their bullying. And yet, they are also part of the system that drives bullying. How so? Because most targets, like most professionals everywhere, have conflated their identity - who they are, their worth as human beings - with what they do, with their jobs. How do we come to find ourselves in this situation? Here's my story. My guess is that there are a lot of parallels with your story. Somewhere along the line, long before I even left school - and certainly without any conscious awareness on my part - I adopted the prevailing cultural belief: you are what you do. If you get good grades, good girl! If you get a good degree, good girl! If you get a good job, you’re becoming a real woman! If you get promoted and rise through the ranks, you're are a worthwhile human being. I dutifully pursued that path for 40 odd years. And then it all came to a crashing halt. Next week it will be 5 years since I went out on disability leave. When the “old me” died. That dying was awful. And painful. And traumatic. And terrifying. And it was the best thing that ever happened to me. I'd deluded myself for a long time in thinking that I could, or should, conform myself to meet the expectations of others. Because that was what I thought was expected of me. Basically, in trying so hard to succeed by other people’s standards, I failed at being me. And when my job mattered to me in that way, who had the power? Certainly not me. The first wake up moment took place in 2010 when I was the only one in the small company I then worked for who was selected for “lay-off". As explained to me later by a high ranking woman with whom I had worked: “You pissed some of the old men off. They didn’t like that you pointed out that their decisions flew in the face of the data and what the market research was saying. So they complained. And your company decided to get rid of the problem - you - rather than face up to the problem: an old-guard self-protective system. You didn’t do something wrong. You just didn’t do something right - as defined by them.” Things have changed a lot since then. But I would argue that, even after a pandemic, the business world doesn’t really want us in all our glorious messiness and imperfection and jumble of contradictions. They want one thing and one thing only from us: our ability to show up and do the work they set for us. That is what they pay us for. And that’s totally reasonable and fair. But still today, most organizations and bosses seem to be operating under the belief that they are not only buying our time - but also our personalities. And they buy it when we acquiescence to the unspoken norms about how we are supposed to be at work: what we wear, what we talk about, how we are supposed to “show up” in terms of attitude, how early we arrive, how late we stay, our deference to authority, and hundreds of other daily choices. And then we wonder at how bullied, ignored, pushed around, overlooked, mistreated we feel or unfair the whole thing seems? I had the most delightful coffee with a former colleague a few weeks back. We have traveled very similar journeys in terms of fall-out from our jobs having catastrophic impacts on our health and well-being. But where my path has taken me to coaching her path has taken her back to a different job. One where she is utterly clear eyed about what she is doing and why: she is selling her time for money. It’s that simple. Not for her identity, not for purpose, not for meaning and fulfillment - she is meeting those needs in other ways. As I sat listening to her describe how - because of this - she can see what is actually going on in the company (rather a lot of disorganization), clearly point it out to the owner and her boss, and offer potential suggestions for improvements, all while being completely detached from how her boss responds or reacts, I had the biggest smile on my face. This is freedom - the real, meaningful kind. Because that organization, that boss - they have no power over her. Absolutely zero. And all because she has learned to detach her worth from her job; to separate what she does to earn a living from who she is as a human being. She knows she has worth just as she is, regardless of what kind of job she has. And because of this she’s no threat to the organization or to her boss’s ego either. She gets to be who she is AND she gets to work a job she chooses to do. It’s a joy behold. If you are someone who is feeling bullied, yes, it’s possible to get to this place. No, it’s not easy. Yes, it takes work. And yes, it is worth it. You get your life back. You get to be you. One part of your path to this sort of freedom and joy is really ditching the 200 pound weight on your back that is tying your worth and identity to your job. Because work won’t love you back. And if you are someone who leads and manages other people, I ask you to examine what assumptions you are making about how much you get to dictate to them about who they are supposed to be. “If self rule is a fundamental value, if simple justice is a value, then they are values everywhere, including the workplace where we spend so much of our lives.” How much autonomy are you giving to your staff? How much are you expecting them to follow certain norms that really have nothing at all to do with their capacity to get their work done? There is an inverse relationship between control and trust: the more you control, the less people feel trusted, and the less they feel trusted, the less well they perform. “When a trustworthy work climate exists, information is communicated more openly, people are more willing to help one another and willing to test ideas even if these may ultimately fail. Such behavior, over time, leads to outcomes that make companies more creative, innovative, cooperative, and fast moving, which are all factors that drive performance in direct ways.” (What COVID-19 Teaches Us About the Importance of Trust at Work, Knowledge@Wharton). Our jobs can give us great meaning and purpose. They can be places of tremendous personal and professional fulfillment and growth. We can look forward to going to work every day. And feel valued and trusted. And they can also be places of misery and suffering. A lot of this is due to organizational structures and systems, yes. But not all of it. In Nonviolent Communication we teach that “There is no system in the world that reliably has enough physical force that can oppress large numbers of people without their partial cooperation or consent.” Malcolm Gladwell explores these themes in David and Goliath. When we conflate who we are with what we do, we give some of our power, some of our innate rights to self-determination, away. We partially consent to the very system that causes us so much misery. We are not to blame for that. Society and our education systems actively socialize us into that belief. And, if we are to bring humanity, dignity and compassion back to the workplace, so that all can thrive, it starts with not carving workplaces out as the expectation to “If self rule is a fundamental value, if simple justice is a value, then they are values everywhere.” ![]() “People are a time suck,” he told me in our first coaching session. “I’m sprinting and everyone else is crawling. They don’t seem to get it. I’m having to push them the whole time. What do I do about them? ” He is the owner of two small businesses. And he came to me for coaching because “I’m not connecting with my staff in a way that’s working.” No kidding. To his great credit he also came to coaching because “There is no-one to hold me accountable. I haven’t been the greatest leader. I need someone to be a transparent straight shooter with me.” “That I can do,” I promised him. So: “I wouldn’t want to work for you,” I told him in our second coaching session. And that, right there is part of the key problem. I could risk being fired as a coach. I have other clients. He is not my sole source of income. I could easily be the messenger because the risk was small to me. But that is not the situation for most people working with someone like him. When you have the greater objective power - when you’re the boss, the manager, the business owner, the more senior leader - it becomes infinitely harder and more dangerous for those below you to give you feedback. That’s not because they lack courage. It’s because they value their jobs and the income it provides them. They have ample evidence that their jobs may be at risk if they attempt to give constructive upward feedback - most especially when the more powerful person is abrasive and dictatorial. Because those are the very people who respond most aggressively to perceived threats to their power, status and competence. Time and time again the advice to people working under toxic, abrasive managers is to “talk to them”. It doesn’t work. It’s unreasonable to expect someone with less objective power to hold someone with more objective power accountable. Absolutely part of the problem with abrasive leaders is that not enough people do hold them accountable for the impact of their behaviour. But reality is, when it’s your job and income on the line, it's completely human not to want to take that risk. Because the messenger is usually the one who is shot. If any of the staff of my client had attempted to give feedback to him, they would have been dismissed as entitled whining complainers, who “don’t get what it takes to run a business” (his words). And their future at the company would have been short lived. I could be the messenger to him. His staff less so: because of the very environment he has created. The messenger matters. “We all want to believe in our inner power, our sense of personal agency, to resist external situational forces…(like abusive power). For some, that belief is valid. (But) they are the minority, the rare birds. For many, that belief of personal power to resist powerful situational and systemic forces is little more than a reassuring illusion,” Philip Zimbardo, creator of the famous Stanford Prison Experiment, writes in The Lucifer Effect. That’s not because people are weak or sycophantic flatterers: it’s because we consistently underestimate the powerful and primal need to belong and to be accepted by both the group as a whole and the more powerful person in that group. Challenging the leader of a group risks expulsion. Which to our nervous system, still wired for social living in small groups on the savannah, means death. The idea that the people on the receiving end of abusive and abrasive leadership should be the ones to challenge that leader is cruel and unjust. It puts the burden of accountability on those who have the least power and who have the most to lose. And it's blame shifting: it’s not leadership that’s the problem, it’s people who won’t stand up to the leader. One of the more sobering findings from both the empathy and the self-awareness research fields is that there is an inverse relationship between power on the one hand and self-awareness, empathy and emotional intelligence on the other. The more senior the leader, the less empathetic and self-aware they tend to be. And it’s not because those leaders start out with less skill. Rather it is the social dynamics of power that drive this. It is simply hard to speak truth to power, and so the more power one has, the less truth you are told by others. Leaders tend to be surrounded by “walls, mirrors and liars” (Tasha Eurich, HBR Ideacast #644, “How to become more self-aware”). Precisely when it becomes more important to understand your impact on others, you become less aware of it. Which compromises your ability to lead and manage effectively. This happened to me just last week. I needed to give some feedback to a more powerful man - and a masterful coach himself. Something he had said had really impacted me as a woman. It wasn’t easy for me to give the feedback that I did. But I knew that I had to if I wanted to be able to look myself in the eye and also to continue to collaborate with him. I coach around this stuff all the time - and I still needed to get some coaching support for myself before I went into that conversation. It didn’t go badly. But it didn’t go as I had hoped either - because even he couldn’t resist subtly turning the tables and putting it back on me. Now, what he had to say back to me might have some truth to it. But that’s not the point. By not doing that in a separate conversation with me, but rather right after I had shared the impact on me of what he had said, the impact was to discount what I was saying, and by extension discount my experience. The impact was to shoot the messenger - no matter how subtly. Even if my experience was totally subjective, and not how any other woman or someone with less power would have experienced it, there is only one thing to say in that moment when someone has taken the courage to speak truth to power: “Thank you.” Bonus points if you can add “I appreciate the courage it took to raise this with me. I’ll think about what you’ve said. Can we have a follow-up conversation about this tomorrow after I’ve had some time to process this?” Will I be likely to give him feedback again? Right now, I can honestly say I’m not sure. I hope I will - but there’s that little bit less safety and trust now, and so I will be more guarded. Do I take feedback well, myself? In a word: no. Negative feedback, no matter how constructive or skillfully delivered, still lands like a gut punch to the stomach for me. I immediately want to get defensive. And my go-to defense strategies are to go on the offense, play the victim card, and/or bleat “that wasn’t my intention.” In that moment I have to lean hard into my training and practice, and just say “Thank you”. And try, if I can, to get curious - to really understand them as a human being. And if I can’t, to stick with the thank you and exit as graciously as I can. And then do my work to process it. I am very much still a work in progress on this. But I keep on practicing. Because the messenger matters. If I shoot them down, I don’t get to know more about them as a person (most especially if I thoroughly disagree with what they are saying), or more about me and my impact. Yes, some feedback is more about the giver than the receiver. But relying solely on your own judgement to determine that is a recipe for self-deception. If you are a leader, it is 100 percent your responsibility to create your team of loving critics who tell you the unvarnished truth, and with whom you can check hard feedback. You need to create a psychologically safe environment for people to give you that feedback - not from those above you, but from those below you. And then explicitly seek it out. You cannot wait for people to come to you: if you do, you will never get enough of the feedback you need to become more self-aware and more effective. And no matter how much you disagree with the feedback, under no circumstances do you shoot the messenger. Not ever. Because word will spread and you’ll enter the feedback desert. And your next ask for feedback will be met with deafening silence at worst, or useless platitudes at best. The messenger matters. Creating a feedback team of loving critics is something I will be working towards with my client. As will be supporting him in shifting his company culture to one in which his staff are explicitly encouraged - and rewarded - for being straight with him. It will take time, he has work to do, but it is one hundred percent possible. What are you doing to value the messenger, to encourage and reward those who speak up to you when you have the greater power? |
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